Lumitag requests Clover Inventory Read permission only. Lumitag does not request Clover Inventory Write permission and does not access Clover Customers, Employees, Orders, Payments, or Ecommerce data.
Frequently Asked Questions
What is Lumitag?
Lumitag is an electronic shelf label management platform provided and operated by Empyrean Merchant Services Inc. It helps retailers import authorized Clover inventory information and manage products, stores, electronic shelf label tags, and label templates.
How do I connect Clover?
Sign in to Lumitag, open Clover Integration, and select Connect Clover. Complete the Clover authorization flow for the merchant account you are authorized to connect.
What Clover information does Lumitag access?
Lumitag requests Inventory Read permission only. Authorized inventory information can include product names, SKUs, barcodes, categories, modifiers, prices, and related inventory fields. Clover merchant identifiers are used as connection context.
Does Lumitag write information back to Clover?
No. The current Clover integration does not request Inventory Write permission. Lumitag reads authorized inventory information and uses it for product import and electronic shelf label workflows.
How do I synchronize products?
Open the Products or Clover Integration area in Lumitag and use the available Sync Products or Sync from Clover action. Lumitag will read the authorized Clover inventory and update the corresponding Lumitag product information.
How are Clover price changes handled?
Lumitag can detect authorized Clover inventory price changes and use those changes in its electronic shelf label synchronization workflow. Clover inventory remains read only.
How do I disconnect Clover?
Open Clover Integration, locate the connected merchant, open the available actions, and select Disconnect Clover. Lumitag removes the stored OAuth credentials for that connection and stops future Clover synchronization.
Can I reconnect after disconnecting?
Yes. Use Reconnect Clover from the existing Clover Integration record and complete a new Clover OAuth authorization. Lumitag then stores the new authorization credentials and returns the connection to Connected status.
What should I do if synchronization stops?
Check Clover Integration for the connection and authorization status. If Lumitag displays Reconnect Required, complete the reconnect flow. If the connection appears healthy but synchronization still fails, contact Lumitag Support.
How can I request access, correction, or deletion of information?
Contact support@empyreanms.com. Requests are handled subject to applicable law and legitimate security, backup, dispute-resolution, and record-retention requirements.